Refund & Returns Policy

Returns

Due to the nature of our products, opened, used, or unsealed products cannot be returned unless they are defective or were supplied incorrectly.

Unopened products may be eligible for return where required by applicable consumer law.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact our support team as soon as possible with your order number and photos of the product and packaging.

We will review the issue and, where appropriate, arrange a replacement or refund.

Refunds

Approved refunds are returned using the original payment method where possible. Processing times may vary depending on the payment provider.

Lost Orders

If your order is confirmed as lost in transit, contact our support team. We will review the shipment and determine whether a replacement or refund applies.